FedScoop: IT MODERNIZATION – The IT Modernization Centers of Excellence team at the U.S. Department of Agriculture kicked off work this week, according to the program’s lead.
Joanne Collins-Smee, executive director of the CoE effort led by the General Services Administration in partnership with the White House, told attendees Thursday at FedScoop’s IT Modernization Summit that the “first phase” of the project launched April 2.
Collins-Smee said there is a team of 10 USDA IT personnel who report to her office that is embedded in the Centers of Excellence for the next two years. Those experts will pair up with the five industry vendors awarded contracts in March to bring private sector best practices to the department’s modernization efforts in five areas: cloud adoption, IT infrastructure optimization, customer experience, contact-center performance and service delivery analytics. Billy Mitchell has more information at FedScoop.