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Forbes: BAIN INSIGHTS –  Many companies are turning to technology as a force that can supply a competitive edge. But a funny thing has happened on the way to the digital revolution: The process of getting there has turned out to be complex, risky and expensive. Companies with an adaptable IT infrastructure are in the best position to succeed.

Break IT stack boundaries. Given that companies are unlikely to achieve complete migration to the public cloud anytime soon, CIOs need monitoring, discovery and configuration tools that function in hybrid, multicloud environments as well as up and down the stack, from legacy systems to consumer-facing apps.

Embrace DevOps. As firms increase the cadence of their digital offerings, they have no choice but to integrate software development and IT operations. Already, as many as 60% of enterprises are using or planning to use a DevOps approach to building and installing software, according to a survey by Gartner. Modern IT organizations require software that works across the production chain and that’s designed for rapid testing and validation.

Be open. No modern solution can be an island. As designers produce focused, best-in-class solutions instead of massive monolithic systems, openness becomes critical. Companies need modular, open-source and application-program-interface–friendly software that is designed for easy extensibility and integration with other apps. CIOs expect to be able to combine the capabilities of their disparate systems to serve new needs.

Automate policy monitoring. Cost pressures have driven CIOs to seek to automate their IT operations. They want to escape the massive manual efforts that they currently rely on to monitor policies, including compliance, data governance and security rules. They need solutions that have built-in logic to identify and remediate against rules in order to enable policy management across a hybrid infrastructure.

Generate insights. As digital apps proliferate, companies are becoming flooded with an abundance of data—some of it useful, some of it not. CIOs need analytical tools that use techniques such as machine learning to glean insights from disparate sources.

In a complex world, IT professionals are demanding intuitive, easy-to-use software. They are no longer satisfied with hard-to-master, second-rate applications; they want a consumer-level user experience. They need solutions that are software-as-a-service (SaaS) capable, simple to install and have immediate, out-of-the-box functionality.

For more information, see The Six Rules Of Digital Transformation In IT Design [Infographic] by Forbes (Bain Insights, Contributor).